The helpline will provide advice and tell you how you can access support. You can call the helpline if do not have a network of family and friends you can call upon for support particularly if:
- you’re over the age of 70 and you’re self isolating
- you have received a letter from the NHS advising you’re high risk and should stay at home
- you’re medically vulnerable according to the government criteria and should stay at home
Call handlers for the council will then be able to provide advice about how you can access practical support including local support for those that are isolated and feel alone.
They also have dedicated coronavirus webpages. They’re regularly updated with all the key government advice, local service information and what to do if you think you have coronavirus.