Business Support Manager

Reporting to the Deputy CEO, we’re looking for a Business Support Manager who thrives on keeping operations running smoothly and enjoys being the person others rely on. In this role, you’ll oversee our admin and marketing support functions, coordinate key systems and processes, manage day‑to‑day organisational data, and make sure the right information, resources and support reach the right people at the right time.

If you’re experienced in business support or project management, ready for a broader operational role, and confident using judgement, data and systems to support decision‑making at organisational level, this could be your next step.

About the Role

As our Business Support Manager, you’ll play a key role in supporting day‑to‑day operations across the organisation. You’ll provide line management to our Office Manager and Marketing & Events Administrator, supporting performance, development and clarity of priorities, while ensuring our business support, systems and admin functions run smoothly and efficiently.

Your work will include:

· Keep our key systems running smoothly by overseeing platforms such as Unique IQ, e‑Reception and SharePoint, ensuring staff have the access, information and tools they need to work efficiently.

· Be the main link between the organisation and our IT provider by coordinating equipment, licences, helpdesk queries and quarterly review meetings to keep our technology reliable and up to date.

· Maintain high‑quality organisational data by collecting, checking and interpreting information for board reports, service dashboards and organisational planning.

· Support oversight and coordination of marketing and events delivery by managing our Marketing & Events Administrator and helping them to coordinate materials, updates, website tasks and fundraising or community events.

· Keep our processes consistent and up to date by maintaining operational manuals, procedures and documentation so teams always have clear, accurate guidance.

· Provide cross organisational support by helping teams with ad hoc administrative tasks, small projects and operational requests to ensure smooth day to day running.

· Coordinate information for SLT to gather updates from across the charity to support reporting, planning and organisational oversight.

· This is a role for someone who enjoys variety, takes initiative, and can balance detail focused tasks with people focused leadership.

About You

We’re looking for someone who is:

• Experienced in business support, operational administration, or project management.
• Confident supervising or managing staff (formal management experience desirable).
• Comfortable working with systems, databases and digital tools.
• Data confident: able to gather, check and organise information accurately.
• A clear communicator who can work well with colleagues across all departments.
• Organised, proactive and able to prioritise effectively.
• Curious, open‑minded and keen to improve processes.
• Confident interpreting information and using insight to support decision‑making.
• Familiar with health/social care or charity settings (desirable, not essential).

You’ll also share our organisational values:

• Opportunity – Creating environments where people thrive
• Inclusive – Championing equality, respect and voice
• Caring – Showing empathy, compassion and kindness
• Wellbeing – Building strong relationships and supportive teams

More than anything, we’re looking for the right person and mindset.
This role suits someone who takes pride in keeping things running smoothly, enjoys being relied on, and brings a calm, solutions‑focused approach to their work. You’ll be naturally curious, keen to pick things up, explore problems, and use data and information to understand what’s happening and how things could work better.

If you are interested in applying for this role, please submit your CV to HR@supportability.org.uk

A copy of the job description is available here Business Support Manager JD

We’re committed to creating a genuinely inclusive workplace where everyone feels valued, respected, and able to thrive. Our recruitment process is designed to remove barriers and give every candidate a fair and positive experience. We welcome applications from people of all backgrounds, ages and lived experiences, and we actively encourage candidates to let us know if they need any adjustments at any stage, we’re intentional about building an environment where difference is recognised as a strength.

Please note that successful appointments will be subject to a DBS check at the required level, references that cover the past 3 – 5 years (further if previous job roles have involved working with vulnerable children and young people, and must also include your last employer), full career history, valid right to work in the UK and occupational health clearance. Please note that it is an offence to apply for a role if you are barred from engaging in regulated activity.

Please note: All posts are subject to an enhanced DBS check / Overseas police check (if required), full career history and satisfactory references, this list is not exhaustive. You also must have evidence of right to work in the UK and please note that we do not offer sponsorship opportunities.